ECOXGEAR EcoXplorer

FAQ

Is the EcoXplorer waterproof & can the EcoXplorer be used in water?

YES. The EcoXplorer meets the IPX7 waterproof standard. The EcoXplorer can be used in the pool, the hot tub and the ocean without issues. Batten down the hatches and play your tunes worry free! Plus, the EcoXplorer floats! (Be careful, the charging caps and waterproof compartment must be closed properly to keep the EcoXplorer watertight.)

What is IPX7?

The IPX7 Waterproof Standard means that the product is protected against water immersion. ECOXGEAR tests all their products by submerging them in AT LEAST 3 feet of water. This means that our products, including the EcoXplorer can withstand use in the water. Be careful of other products that claim to be waterproof but are only IPX5 or less. They will leak and sink to the bottom of the pool under the fun conditions above.

Does the EcoXplorer work with any Bluetooth enabled Device?

The EcoXplorer waterproof speaker connects to any device that uses Bluetooth connectivity for audio. Laptops, Desktops, Tablets and Smartphones are all compatible! All Apple, Android, Blackberry and Windows devices are sure to be compatible.

How far can the EcoXplorer be away from my Bluetooth device?

The connectivity for the EcoXplorer is designed and tested to far exceed 30 feet (up to 100ft) from your Bluetooth device. Walls, leaded glass windows and metal studs inside the drywall will affect the range operation.

The sound is distorted, how can it be improved?

Try lowering the volume control of your connected device or musical instrument. Also, try to reduce the overall volume of the EcoXplorer.

The EcoXplorer will not pair With Bluetooth Device?

Make sure that your device is compatible with Bluetooth. Turn off your EcoXplorer and Bluetooth device, then power on and reconnect. Make sure that Bluetooth mode is selected on your EcoXplorer.

I plugged in a microphone into the MIC port on the EcoXplorer and it is not working?

The MIC port on the EcoXplorer is for use with dynamic microphones only (please check to ensure the microphone you are using is dynamic and not condenser type).

The AM/FM reception is poor, how can I improve it?

To adjust AM/FM reception, move entire product. To improve FM reception, do not use USB charging ports and unplug from AC power.

Water is draining from bottom of unit, should I be concerned?

Holes in the base of the EcoXplorer speaker are designed to allow excess water run-off to drain away from the speaker. Water draining from this area is normal and safe.

Volume level is low when playing, how do I make it louder?

First, increase the volume on your device to maximum. Next increase the volume on the EcoXplorer by pressing the Volume + button. If increasing the volume on the EcoXplorer and / or increasing the volume on your Bluetooth device does not work, the EcoXplorer may be in Power Save Mode.